To ensure transparency, quality service, and accountability, we encourage all customers to engage with us exclusively through our official communication channels. This policy outlines the limitations of liability when dealing with representatives outside these authorized platforms.

At Falco Gears, we are committed to providing our customers with a seamless and secure shopping experience. To ensure transparency, quality service, and accountability, we encourage all customers to engage with us exclusively through our official communication channels. This policy outlines the limitations of liability when dealing with representatives outside these authorized platforms.

1. Authorized Communication Channels
Customers must use the following official Falco Gears channels for any inquiries, transactions, or support requests:

Falco Gears website: www.falcogears.com
Official support email:
Customer service: 03095619985
Official social media accounts: Instagram, Facebook, TikTok
WhatsApp Sales: 03095619985
Peripherals & After Sales Support WhatsApp: 03095619985
By using these authorized channels, we can guarantee a secure and transparent experience.

2. Discouraging Direct Representative Interactions
Falco Gears strictly advises against direct communication with company representatives, whether through personal email, phone numbers, social media profiles, or other informal channels. For your protection, please refrain from engaging in transactions or discussions outside of Falco Gear’s official platforms.

3. No Liability for Unauthorized or Informal Interactions
Falco Gears will not entertain any claims, disputes, or issues that arise from direct dealings with representatives outside of our authorized channels. Specifically:

Claims related to transactions, advice, or commitments made through private, personal, or non-official channels (e.g., direct phone calls, personal emails, social media chats) will not be entertained.
Falco Gears holds no responsibility for offers or promises made by representatives outside of authorized platforms, including product discounts, warranties, or services.
Customers acknowledge that engaging with Falco Gears personnel outside the approved communication means waives any right to future claims, refunds, or resolutions related to such interactions.

4. Formalizing Interactions
All agreements, transactions, and services must be finalized through Falco Gears official platforms to be considered valid. This ensures that our customers receive the highest standards of service, and any issues can be promptly and properly addressed.

5. Waiver of Claims
In the event that a customer chooses to engage directly with a Falco Gears representative through personal or unofficial channels, they waive the right to make any future claims against Falco Gears. Falco Gears will not be liable for:

Unauthorized transactions made between the customer and a representative.
Misinformation or misrepresentation provided outside of official communication platforms.
Any financial loss, damage, or dissatisfaction resulting from such interactions.
6. Resolution of Issues
Falco Gears will only address complaints, refunds, service requests, or claims that are logged through our authorized communication channels. Customers are encouraged to contact our customer support team for any assistance or to resolve any issues.

By adhering to this policy, customers can ensure that all interactions with Falco Gears remain secure, transparent, and eligible for support and protection.